FAQs
About Us
Email us – info@dandelionstationery.co.uk
or give us a call – 01332 504940
We’re always happy to help.
All of our products are designed in a little studio in Derbyshire, and everything we design is produced in the UK using the highest quality materials. We use sustainable FSC board and recycled envelopes. Many of our products are now supplied naked, free of packaging (a small selection of products have retained some packaging where we think this is necessary to protect the product).
Shopping With Us
UK orders
- Orders under £25, delivery charged at £1.89 Royal Mail 2nd class or £2.19 Royal Mail 1st class. .
- Orders over £25, FREE Royal Mail 1st class delivery.
Orders are despatched Mon-Fri (excluding public holidays). Most orders are despatched either the same or next working day, however this is not guaranteed. If the delivery timescale is important to you, please contact us prior to placing your order so that we can confirm.
Overseas orders
Unfortunately we have had to turn off overseas shipping for the time being. Changing import/export rules and taxes combined with increasing shipping costs have made it unfeasible for us to offer this service currently. We will continue to review this and we will reinstate overseas shipping as soon as we can make it feasible.
We despatch orders Monday – Friday (excluding UK public holidays).
Most orders are despatched either same or next working day, however this is not guaranteed. If the delivery timescale is important to you, please contact us prior to placing your order so that we can confirm.
For UK orders, Royal Mail aim to deliver 1st class orders in 1-2 working days from despatch, and 2ndclass orders within 3-4 days. Please note: this is their aim and is not a guarantee. Whilst we find most orders arrive in a very timely manner, there are inevitably occasional delays within the Royal Mail network.
The following card types are accepted:
- Visa
- Mastercard
- American Express
We use Stripe to process all retail card transactions. We don’t store your card details on our servers or in our premises – when you make a purchase on our website, your card details are sent directly to Stripe to authorise and process your payment.
We use SSL encryption on our checkout pages to provide a secure connection for submitting your personal details online.
The stock levels shown on screen are live totals, so if the product you are viewing is shown as “in stock”, then it should be in stock. Any discrepancies are few and far between – we work hard to keep our stock levels as accurate as possible between our retail store and our online selling channels. If you want to double check any item before you place an order, please do get in touch, we’re here to help.
Very occasionally, there may be mistake, and we’ll contact you to to resolve this asap after purchase, but please know that we work hard to maintain stock levels as accurately as we can.
Order Queries
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If we receive your order before 10:00hrs (GMT) Monday – Friday, it will usually be despatched on the same working day. We don’t despatch on Saturdays, Sundays or public holidays.
Royal Mail state that they aim to deliver 2nd class post in 2-3 working days from despatch.
Royal Mail state that they aim to deliver 1st class post on the next working day.
Please note that these delivery timescales are their aims and not guaranteed for these postal services. Although Royal Mail’s delivery statistics show that the vast majority of mail is delivered within these timescales, you may have to wait longer for your order to arrive.
Please contact us for help if your order fails to arrive as expected. Please know that any delay is frustrating for us as well as you – we want you to start enjoying your order as soon as possible after purchase, and we are here to help.
We take care when packaging items to minimise the risk of damage en-route to you, however, if you’ve received our order and it has been damaged in transit, please do contact us to tell us. It helps greatly if you can send us a photo of the damaged item.
Please email info@dandelionstationery.co.uk with your photo and your details so that we can match up the item to your order. We’ll work with you to resolve the problem as quickly as possible.
Oops! If you’ve realised that you’ve made a mistake, we’ll work to help rectify this as soon as possible. If your item hasn’t yet been despatched, please call or email us as soon as possible.
If you’ve received your item but realised that you’ve made a mistake, don’t worry, please get in touch with us to arrange a return. We’ll give you a return reference so that you can send the item back – we can then either exchange the item or refund you, whichever you prefer.
Please note that you are responsible for paying the return postage cost and we can only process your refund or exchange if the item is in new condition in its original packaging.
Yes. We hope that you’ll be really happy with every item that you purchase from us, but if you decide that you no longer need/want the item/s you’ve ordered, you are welcome to return them within 30 days from the date of receipt.
Please note that we can only refund for items that we receive back in new condition – they must be in their original, unused state with all packaging intact.
To get the ball rolling, please contact us to tell us that you wish to make a return and we’ll give you a return reference to send your items back.
Please note that you are responsible for paying the return postage cost and we can only process a refund when a returned item has been received and the condition checked.